Warranty

Depending on the specifics of the product, products are guaranteed for 12-36 months. The exact warranty period is indicated and visible on the page of each product, just below the "Add to cart" button. The warranty period is also indicated on your purchase document (warranty card or invoice).

Certain items are excluded from the warranty, such as various accessories (such as stands, bags, etc.), wires, needles and pins, etc. If an item is not covered by a warranty, no warranty information will be displayed on the product page, just below the "Add to cart" button, and the warranty period will not be indicated on your purchase document (no warranty voucher will be issued at the checkout and the warranty period box will be blank on your invoice). However, if you have purchased this type of product and have encountered a problem, please contact us and we will help you.

Keep the original packaging of the product and all original accessories and documents. The original packaging of the item ensures the safe transport of the item if it needs to be transported to us and we will not be responsible for transporting the item to us if it was not packed in the original manufacturer's packaging. The original packaging is also important because it often bears serial numbers which will not necessarily be on the product itself, and in the case of warranty services, the serial numbers are necessary information for the servicers.

If you have not retained the original packaging of the product and wish to contact us for warranty service, you can, but we cannot guarantee that the manufacturer's service centre will not ask for the original packaging and accessories during the process. We will also ask you to pack your product as securely as you understand it, so that it can be transported to the workshop in such packaging.

Keep the purchase document of the product as it is essential for the warranty service. We have two types of purchase documents: cash register receipts (which must be attached to the warranty voucher at the time of sale) or invoices (usually received by customers who buy online)). If you are unable to find a VAT invoice, but you are sure that you ordered online, your order number is required. If you have lost your receipt but paid by card, look in your e-banking for a bank statement to confirm the purchase. If you have lost your till receipt and paid in cash, then we may not be able to help you.

Faults are usually repaired within 40 working days from the date the device is accepted for repair.

The product will be replaced or a refund will be given if the fault cannot be rectified after the product has been in service within the warranty period. This is a matter for the manufacturer's authorised repairer to decide after inspection of the appliance.

normal wear and tear parts of the device, such as ear cushions, headbands, batteries, accumulators, fuses, connecting cables, covers, etc.

Mechanical damage such as fractures, damage to the casing, broken/damaged wires, damage to the appliance from dropping, etc.

discolouration (yellowing, contamination, etc.) of the appliance due to any cause.

if it needs routine maintenance, cleaning (e.g. earwax from in-ear headphones that has not been cleaned, dirty, dusty turntable needle, etc.).

faults caused by improper connection of the appliances to the mains or due to a malfunction in the electrical network.

faults caused by exposure to chemicals.

faults caused by connection of the product to power supply, telecommunication or cable networks that do not comply with national standards.

faults caused by external factors such as fire, humidity/water, temperature, thunderstorms, other natural influences.

faults occurring during the transport of the appliances, when the purchaser transports the appliances himself and does not take care to properly prepare the appliance for transport.

in the event of traces of an attempt to enter the interior of the appliance, or if the product has not been repaired in a service centre authorised by the manufacturer.

in the event of any alteration to the design or circuitry of the appliance (other than those described in the user manual).

in the event of a fault caused by foreign objects, materials, liquids or animals (e.g. insects) entering the interior of the appliance.

faults caused by a computer virus, the installation of software not intended by the manufacturer or the incorrect installation of the correct software.

if the serial number on the product has been altered, obliterated or cannot be identified.

if a software update or restoration to factory settings is necessary to improve the performance of the appliance as it was at the time of sale.

in all other cases where the defects or malfunctions of the appliance are due to the buyer's failure to follow the user instructions or to the fault/force majeure of third parties.